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Villas2let Booking Terms and Conditions

1These Booking Terms & Conditions govern all bookings made with Villas2let, a trade name of GIOVANI MASTERFIX LIMITED Registered in Cyprus with Company registration number HE154995 Registered address 170, 1 Apriliou Avenue, Office 5, 5280, Paralimni, Cyprus.

Your holiday contract

When you make a booking either through the Company’s website or otherwise you guarantee that you have the authority to accept and do accept on behalf of your party group the terms and conditions of this booking. You must be at least 21 years old to make a booking with us. The booking is confirmed when a successful payment is made. Booking can be made either online via our website or manually through any of our representatives. Your booking with us will be governed by Cyprus Law and is subject to the jurisdiction of the Cyprus Courts at all times.

Paying for your holiday

When booking a holiday, you will be requested to pay a 30% deposit of the total amount.
The balance of your holiday price must be paid at least 30 days before arrival. If you fail to pay in full 30 days before arrival your holiday will be cancelled, and you will lose your deposit and any insurance premiums you have paid. If you book within ‘30 days period’ prior to your arrival this will be classed as a late booking and in this case, we must receive full payment. You can pay for your holidays by debit or credit card before we can confirm your booking. We accept payments via Paypal or Secure Trading (UK debit/credit secure payment system) or SIX payment Service (Swiss debit/credit secure payment system). Also, we accept payments via bank transfers; the booking will be confirmed as soon as the payment is received in our bank account. We only accept payments in Euro so any exchange charges will be undertaken by your part/client.

Your holiday price

We reserve the right to alter the prices of any of the holidays shown in our website. Upon your request, you will be advised of the current price of the holiday that you wish to book before your booking is confirmed. Please contact us to obtain the latest prices for holidays, transportation and any other supplements required.

Breakage deposit

When you arrive to your holiday destination, we will require a refundable breakage deposit paid locally 350 Euros per property. Please note that the breakage charge does not fully cover you for any improper and negligent behavior. If the cost of accidental damage exceeds the breakage deposit, a charge will apply on the spot. You are responsible for the full payment of any damage caused to the property. In addition, you are responsible to inform Villas2let about the details ie full names of the entire holiday group as well as a secondary mobile number which Villas2let shall use to contact you in case of an emergency.

Confirmation

Please always check your booking summary confirmation and all other documents you receive from us immediately. You must contact us straightaway if any information appears to be incorrect as it may not be possible to make changes at later stage. On top of that, we do send various automated emails to the email address used whilst booking your holiday. Those emails are related to bookings terms and conditions, directions to the property, instructions how to access the holiday property and finally information about the guest list. Therefore, it is the customer’s responsibility to acknowledge and agree with the content provided or request additional clarifications. Unless we hear from you otherwise, we understand you understood and agreed with the entire conditions and information provided.

We are responsible for providing the holiday home we have confirmed to you. If you cancel or alter your booking at any stage later, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do, we will refund any money already paid to us. Booking is confirmed when the deposit payment is reached our bank and relevant confirmation is provided to you.

If you change your booking

If you wish to change your accommodation arrangements in any way, for example your chosen arrival and departure date, we will do our utmost to make these changes, but it may not always be possible due to availability restrictions. We clarify that changing from a holiday property to another is not possible without additional charges. Any request for changes to be made must be in writing from the person who made the booking – the party leader.

If one member of the party withdraws from the holiday, someone else can take his/her place providing he/she complies with the booking conditions. At this case, you must edit the guest list  and email the new guest list to our reservations department ([email protected]).

If you cancel your holiday

To cancel the entire accommodation booked, the party leader must email our reservations department ([email protected]). Our contact details are quoted here but they are also stated in your booking summary. Cancellation takes effect on the date we receive your email/notice. If you cancel after we confirm your booking, you must compensate both the property owner for losses as well as us, as we incur costs from the moment the booking was confirmed. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the accommodation at the original price. Our cancellation charges therefore increase as the arrival date approaches, as shown below. If you must cancel for a reason covered by your insurance policy, you should be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. For all holidays and accommodation types the following cancellation charges apply:

  • More than 30 days prior to arrival– loss of deposit
  • Less than 30 days prior arrival– loss of total amount

If we change or cancel your holiday

It is very unlikely that we will have to make any changes to your accommodation arrangements; however, in the event of a significant change or cancellation must be made to your accommodation arrangements, we will notify you as soon as possible. You may then: a) accept the changed arrangements; b) take an alternative villa subject to availability. If the alternative is of a lower price than that originally booked, then the difference (if already paid by you) will be refunded. If the alternative is more expensive, we will do our outmost to cover the difference in the cost; or c) cancel your booking completely, and in this case, we will refund you all monies paid by you.

Compensation Claims

We shall only examine any compensation claim if you notify us within 24hours from the time of the event occurrence.

Note that compensation arrangements do not apply to any occasions and especially circumstances beyond our control. We can cancel your holiday arrangement in the following circumstances: force majeure, war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport, port or station closures, bad weather conditions and similar events beyond our control. Also, we may be forced to cancel your accommodation if the holiday property is classed uninhabitable in case of water and/or electricity failure or if the holiday property does not qualify or meet our holiday standards.

Data protection policy

To process your booking and to ensure that your accommodation arrangements run smoothly and meet your requirements we need to use the information you provide such as name, mobile, email address, any special requirements you may have etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your arrangements such as car hire companies, transport companies etc. However, we will not pass any information to any person who is not responsible for any part of your accommodation arrangements. This applies to any sensitive information that you give to us such as details of disabilities or religious requirements. For more information about our data protection policy, please refer to our Privacy Policy.

Tenancy Terms and Conditions

Your accommodation

This is reserved exclusively for the people named on the guest list and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and additional payments are made (if applicable). Additional guests will be asked to vacate by our representatives or any other person in authority.

On departure day you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. Note that we reserve the right to post charge you with restoration cleaning fee if the condition of the holiday property is found in inappropriate standards. Please note that single sex parties or groups of young adults (under 21) may only be accepted at selected villas and after our confirmation. The latter entails greater security bond.

Arrival and Departure

The holiday period will normally begin after 16:45pm on the rental arrival date and terminate at 11:00am on the scheduled rental departure date. Guests need to call/ask the Villas2let representative to arrange for an inspection time on the changeover day. Please note that the inspection appointment must take place exactly at the time which is confirmed since our Villas2let executives have pre-organized the inspection appointments and any delay from your part will result to further successive delays to our already confirmed appointments. Please note that our executives can only spare 5 minutes extra time waiting, if you fail to meet this requirement, then our executives will have no option to proceed to the next appointment. As a result, the security deposit will not be refunded to you. If after the inspection, we discover that damages were made, then the amount relevant to repairs/replacements will be charged on the party leaders’ credit card. With this said, we strongly advise you to buy the damage waiver.

Holiday insurance

We strongly advise you to make insurance arrangements before your holidays. In case of cancellations or accidents that may occur during your holidays the role of Villas2let as the owner’s representative is to provide witness and information to both guest’s and owner’s insurance companies. It is expressly clarified to the guests that as the owner’s representative will not take any responsibility in such cases. Such unfortunate event, if ever happens, will be sorted out between the guests and the owner.

Villas2let liability to you

If you have any query regarding your accommodation, we will do our outmost to ensure that this will be sorted out as soon as possible. Our liability shall be limited to make the necessary arrangements to enhance your holiday. Always be aware that we act on behalf of the owner, so any unresolved issues must be arranged between the two parties. In cases of building activity which may occur after your booking confirmation, we have the liability to inform you about such event with the intention to advise us how you would like us to proceed on your behalf. However, we will not accept responsibility for any of the following circumstances a) you fail to comply with our terms and conditions, b) if you or any member of your party is at fault, c) if the fault is of someone else not directly related to your accommodation but related to people yourselves bought services from, d) any unusual or unexpected circumstances beyond our control which we could not have avoided even if we had used all possible care, e) any event which we or the owner could not help or prevent.

By accepting these terms and conditions you acknowledge, recognise, and agree that Villas2let and or Giovani Masterfix are limited to the role of agents and or mediators between yourselves and the owners and or legal owners of the properties. As such and to the extent permitted by law, neither Giovani Masterfix nor Villas2let and or our associates, employees, directors, agents, representatives are liable in the event of (i) any personal injury and or death and or damage to your property/belongings occurs and or suffered by you during your holiday and or stay at the property, (ii) any other (direct, indirect, special consequential or punitive) damages, losses or costs suffered or incurred or paid by you as a consequence of your holiday and or trip. Any such claim by the guest is agreed to be solely against the legal owner; and any claim by the owner for any damage is agreed to be solely against the guest.

In any case and without acceptance of liability you are obliged to inform Giovani Masterfix and or Villas2let within 24 hours of the occurrence of any personal injury and or death and or damage to your property/belongings occurred and or suffered by you during your holiday and or stay at the property.

Applicable Law and Jurisdiction  

These terms and conditions and the provision of our services shall be governed and construed in accordance with the Laws of the Republic of Cyprus. In the event of any claim and or dispute arising out of these terms and conditions and or our services shall be exclusively submitted to the Courts of the Republic of Cyprus.

Local activities, facilities, and excursions

Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by Villas2let. If you wish to participate, purchase, or make use of any optional activities, facilities or excursions that are not part of your accommodation package, we regret that Villas2let cannot accept liability in relation to these. The contract for the provision of that activity, facility or excursion will be between you and the provider. Usually these locally paid for activities, facilities and excursions will be subject to local law and jurisdiction. The discretion to partake in any such activities, facilities, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the terms and conditions of your activity, facility or excursion which will govern your contract with those parties.

If you have a complaint

If you have cause for complaint relevant to your holiday property, this must be brought to the attention of a Villas2let representative immediately so that action can be taken at the time to rectify the problem. In any case, you must email us on [email protected] . Should the representative be unable to resolve the matter, details of the complaint must be notified to Villas2let in writing within the first 24hours of your staying or from any event occurrence. Any claims received outside this period or these not reported on holiday cannot be considered as if you do not tell us about your complaint promptly, it may prove difficult to investigate or rectify your complaint.

Behavior

At all times during your holiday, you are expected to have consideration for your fellow group members and other third parties. It is assumed that you and other visitors come to these holidays for rest, relaxation and fun whilst retaining a level of privacy. All visitors are kindly requested to conduct themselves in a manner, which does not cause offence or danger to others or risk damage to property/ property premises/ premises belongings or any belongings of others. All our guests are asked to treat the rental property and its amenities with care, leaving the property in similar condition as it was on rental arrival date. If in the opinion of ourselves, accommodation owner or other person in authority, you are, or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, we may terminate your holiday arrangements. Furthermore, in the event of electricity or water abuse, ie leave the air condition units on whilst away from the property or misuse of water at any form, we will either proceed to immediately cease your holiday and/or hold the security bond. In any of the above-mentioned situations, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur because of your behavior.

Health and Safety matters

All accommodations offered are subject to health and safety conditions. Animals and pets are NOT permitted in the property/ property premises at any time. As a guest, you will be requested to place all the rubbish in the green bins provided, which in most situations can be found in close proximity to the property or outside each development. It needs to be noted that all properties do not permit smoking inside because it can cause damage to any furnishings or materials. However, smoking is not forbidden outside of the properties, all property premises, communal areas and their facilities should be respected; cigarette ends and/ or any other objects are not to be thrown on the floor but to be placed in the appropriate bins/places. Below are listed some points that the client should consider of vital importance for his/her own safety and the safety of the people that stay within the property.

For property use

Below, we have prepared useful guidelines which we kindly request from you to follow always.

  • Children must not stay unattended at any time during your vacation or visit.
  • Do not use electrical appliances (e.g. hairdryers, shavers etc) that are faulty, or do not comply with the European Union rules and regulations.
  • Be cautious whilst using any of the electrical appliances within the property.
  • Do not leave any appliances on operationduring your absence, including air conditioners. Please refer to paragraph ‘Behavior’ above.
  • Do not misuse water at any form.
  • Use necessary caution while opening or closing doors, windows, cupboards, wardrobes etc.
  • In case you notice any trespassers, or anything suspicious, please contact the local police station.
  • Furniture or furnishings are not to be removed from the specified areas.
  • In the interest of safety, bicycles, tricycles, skateboards, and skates are not to be used or left on the common pathways including sidewalks, driveways or parking areas.
  • The use of charcoal barbecues on the property ground floor areas is allowed if you take the necessary safety measures.
  • Smoking is strictly prohibited inside the property.
  • Parking is allowed only in the designated parking area.

Pool use

The below conditions are strictly compulsory. Each pool is serviced twice a week; however, the maintenance effectiveness may be affected if you do not comply with the following.

  • The swimming pool, and/or other facilities are for the exclusive use of residents and their guests.
  • Residents and their guests shall use the swimming pool and or other facilities at their own risk.
  • Children under the age of twelve (12) years are not allowed in the pool area unless accompanied by a responsible adult.
  • Do not leave kids and infants unattended in the swimming pool area.
  • Always have a shower to remove all kind of oily sun protection lotions as they affect the effectiveness of the maintenance circle.
  • Whilst the use of pool is strictly from 9am until 6pm, we advise the swimmers to allow sufficient time for the water to rest ie not to enter the pool within the open usable period.
  • Persons using the pool may use swim and play aids such a floatation belts but those items must be removed from the pool when the user leaves the water and safely stowed away so as not to be a hazard to persons walking on the pathways or entering the pool.
  • No scuba equipment is allowed in the pool, (however face masks, goggles and snorkels or breathing tubes are acceptable).
  • There will be no diving, running, pushing, roller skating, skateboarding or other similar games, in the pool area. No water guns are allowed.
  • This property does not provide the services of a lifeguard.
  • In case you wish to have a party on the property or its surroundings, please seek written authorization from one of the Villas2let staff.

In case you notice any items and or facilities that impose danger to you or other tenants/guests of this property, please report them to 00357 2383 4200 immediately.

On behalf of the entire Villas2let team, we wish you a memorable holiday